Has anyone else had multiple bad experiences? Cancel the bill that I received. Therefore, I believe the bill is incorrect. 48 0 obj <> endobj Fact #3 - I was not in the Dallas area in the month of July. Desired outcome: Go to https://www.htallc.com/tollpass to access the Highway Toll Authority website and choose National as your rental agency. We sold this vehicle to the to the customer listed on the bill. There is an option to upload documents. The system is also interoperable with the K-TAG system used in Kansas and the Pikepass system used in Oklahoma. Download PDF Texas Motor Vehicle Transfer Notification This article was written by Jennifer Mueller, JD. I drive a 2021 Jeep Cherokee to someone that lives in another city, 3 hours away from my address. YLT~a ].X q9+5AY9Af&;0lfQ0 ]jk Reimburse me for the Kansas charges. I have contacted NTTA monthly since May 2022 about the issue, and each time they acknowledge the mistake and credit the account that was created for me. On that note, here are a few invalid reasons to dispute a charge: You don't recognize the merchant's billing descriptor. Your notice sort of told you what to do, right? dnt ntta bridge over 380 prosper 749 co rd 27 75078 749 co rd 27 in Prosper, Texas is a State / County property with construction payment data since 01/13/2023. Regarding Labor Day 2022 trip. So you do not want to ignore the citation for failure to pay tollway. Calculate current tolls for all classes. You can also report a problem online with Pikepass, Get started with TollGuru Toll API or Cloud Services, Find Charging stations, toll rates, restaurants and other points of interests (POI) along your route. To know tolls between any locations across Texas toll roads, bridges or other toll facilities, use Texas Toll Calculator. Desired outcome: As part of this commitment, we established a confidential, anonymous reporting system for employees, vendors and the public to report concerns about potentially unethical, illegal or wasteful activity or any other conduct inconsistent with NTTA policies. NTTA's Ethics Officer Under the National Consumer Assistance Plan, toll authorities will not report unpaid toll accounts on credit reports. I believe the individual who leased the vehicle from D&M Leasing should be responsible for the tolls. Choose a day and time that best fits your schedule, and provide your contact information. I'd like them to flag the account so that it stops sending me invoices all together and fix the problem instead of just putting a band-aid on it. I research the plate on my own and find out it's a 2010 Ford F150. Draw your signature, type it, upload its image, or use your mobile device as a signature pad. Get the Toll dispute completed. Pay attention to the deadlines for appeal. I come back from vacation and i have collection bills! Meaning I NTTA took out $10 from my account for usage on a car I do not own. Keep in mind that even if someone else was driving your car, youre still liable to pay the fine. A fair and reasonable fee. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If this was any other agency, increasing the amount of money owed after reporting the amount to collections would be illegal but NTTA seems to think theyre above the law. If you continue, you agree with our policy statement. Open Records Requests -@email Do attach relevant documentation(s). Reddit and its partners use cookies and similar technologies to provide you with a better experience. 6. Has anyone had similar experiences? I asked that when the check was received to credit it to my new account. Texas state senators are. Select the transaction in question and follow the steps to complete your request. This is on 183. The vehicle was sold, transferred, leased or rented to another party before the toll transaction occurred. Hold the edges of the tag with 1 hand, then peel off the backing with your free hand. How we handle your concerns: Assessment/Examination of Your Concern We research all concerns you bring to our attention. This review was chosen algorithmically as the most valued customer feedback. I received a ZipCash Toll Bill. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. If the toll company reject your dispute, you can request a hearing with an administrative board. USPS tracking number Doesn't make it less of a scam but might give some insight as to why. I had already sent out a check for the $13.98. Call us at 844-5RESPND (844-573-7763) orfill out our customer complaint form. Type text, add images, blackout confidential details, add comments, highlights and more. Getting to know chargebacks. For example, in California, the hearing must be scheduled within 15 days of the toll agency's receipt of your request. Because the previous rep didnt do her job right, i have to pay expensive fees. If the license tag image is so blurred that the numbers and letters are illegible, you would select "missing image" to dispute your toll violation. The NTTA says it's an issue with the Tx Tag department. The Toll Operations Division (TOD) is responsible for developing, operating, and maintaining TxDOT owned toll roads. We aim to complete the review of your concern within three business days. Your issuing bank will often give you a provisional credit for the disputed amount, and the dispute will progress from there. This will put people out of business. Box 2000. https://www.ntta.org/Search/Results.aspx?sq=1&k=Pay%20Zipcash%20Bill&r=, How do I pay my ZipCash bill online ZipCash Invoice 972-818-6882 or 817-731-6882 972-818-6882 817-731-6882 All ZipCash tolls and fees listed above in 2nd . In 5 days round trip that is 400 hundreds dollars. Notify law enforcement, either your local police or the police in the area where the toll charges arose, the moment you receive a toll bill that has improper charges. I paid the $29.10 but the question is, do I get my relief by "badmouthing" Dallas for the rest of my life or pay a reasonable fee? As the North Texas Tollway Authority creeps more and more into our lives, drivers continue to have fits over steep fees levied when toll bills arent paid on time. I keep getting bills for some toll charge from ntta with my name and a vehicle that doesn't even look like mine .My vehicle was never within 500 miles of Texas .This has gotta be a scam but I when I call in they say I have to . So if they charge at $40 increments they are charged something like 30-40 per $40 versus 20-30 per every $2 toll charge. Even the same unpaid balance of $7 from year(s) prior. Most toll road operators have a website, or a toll-free phone number, where you can quickly and easily register a dispute. I cannot believe that I am calling to pay off something and they refuse to let me pay it. No eat for me. The bill was addressed to D&M Leasing at my local address in Louisiana. Enter the desired address or select "USE CURRENT LOCATION" from the address/place search bar. and our Provide me a full audit of my account. That person was an NTTA ombudsman. (Im assuming I received the letters at the address there because that is the County/ address where my car is registered) When living in Chambers I rented from a friend and she didnt tell me that I was receiving mail at that address since I moved. I asked why would they do that? Contact NTTA and work out some sort of agreement and then contact the court. For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. I received so many complaints from readers about the NTTA over-billing commuters for late toll . But I said it has not been a year! Billing and account questions, or how to get a TollTag, can be answered by the NTTA. However, they charged me $49 and made a claim against my flawless credit report. I was told I could stop payment on my check. Noriah was a mid-level manager that basically said she was unwilling to do anything for me. Access your NTTA Collections account Login For your convenience, we offer online customeraccount management24 hours a day. infinitum: subject unknown ending; cary high school football coach; club head speed chart Many of these toll roads have automatic payment systems to smooth your commute and reduce the jams created by requiring drivers to stop at toll booths. . Is their a more formal resolution process to get simple matters resolved? ComplaintsBoard.com is a leading complaint resolution website on the Internet. To make a long story short; I recently had to move from Chambers county to Tarrant county and did not have access to my mail for several months. Box 260928, Plano, TX 75026-0928 within one hundred twenty (120) days from the date the toll, fee, or charge was invoiced to you or your damage was incurred. As of September 1, 2011, the maximum fine for non payment of a toll on the NTTA is the cost of the toll, plus administrative costs, plus $250. Good Friday - April 7 & 8 Issues may also be reported by mail to: 9 hours ago How to use NTTA's Payment Locations: Select either the NTTA, TollTag, or ZipCash tab to see the payment location sites. If you would like to talk with our NTTA ticket attorneys after reading this article, feel free to contact us at 214-321-4105. Step 3: Contact the Credit Issuer. Thus person is not the only one with this issue, undisclosed charging / enforcement extortion, Ntta is saying I owe nearly $1000 when I have a tolltag, Read full review of North Texas Tollway Authority [NTTA]. After you receive notice, you only have a brief period of time to request a hearing, and it may only be a couple of weeks. The next step is to let your credit card issuer (or bank, if the charge was on a debit card) know that you'd like to dispute a charge. This complaint was posted by a verified customer. The gentleman drove to Oklahoma and picked up the vehicle on a trailer. HCTRA invites you to share your feedback TONIGHT at the Hardy Downtown Connector Interactive Public Workshop! No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. The revised policy allows first responders expedited travel in times of disasters and emergencies. To dispute a toll in Texas, you need to contact the concerned tolling authority and explain your situation. Fighting toll road fines Watch on If you would like to dispute a charge from NTTA, you should start by contacting their customer service team. Nearly 6,000 miles of toll roads criss-cross 21 states in the United States. All disputes concerning any ZipCash invoice or transaction, including any claim for damages, must be submitted in writing to: NTTA Customer Service Center, P.O. I've never had to dispute a charge with NTTA, but my experience is that most agencies are reasonable and want to work things out. Customer service sucks they do not care about customers they just want money they are out of their minds if they think I am going to pay for something I already paid for . Instead, NTTA sent me a SECOND notice for non-payment, charging me $35 to pay the $2.94 toll. Call the customer service center. Cookie Notice Stop monopolizing the rates. . We need prior warning before being charged what amounts to extortion for driving a few miles. Desired outcome: Christmas - December 23-26. Desired outcome: Director, Government Affairs@email. Is the not highway robbery. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. To know tolls between any locations across, Texas toll roads, bridges or other toll facilities, Disputing toll of tolling agency in Texas, : The North Texas Tollway Authority (NTTA) has an Ombudsman, program to deal with toll disputes on their toll facilities or for, Address: 5900 West Plano Parkway, Plano, TX. I have toll tag and have for many years In August 2022, I received a zip cash bill for $2.61. Since the deadlines are different in every state and sometimes among different toll road operators within a state, it's important to read your notice carefully and use the dates or time periods provided on the notice you received, rather than going by anything you've seen elsewhere or done before. 214-224-2488| ntta.ethicspoint.com | nttamobile.ethicspoint.com. To discuss your NTTA payment plans or concerns with your payment plan agreement, please contact NTTA directly at 972-818-6882 or 817-731-6882. Refund my money or rectify balance. If your case is complicated, our review may take longer. Explain your situation, and ask for their intervention. So I decided to get the toll tag. For some reason, I was charged $3.33 instead of the normal $1.11. It's too late when I'm already in the toll lane and traffic is backed up preventing me from merging over. That bill said start saving now with a $20 toll tag. The License plate reader is misreading the license plate that is actually running the tolls and sending me the bill. By phone: (800) 916-8800. ZipCash bills are sent by mail to the registered owner of the vehicle and the rates for travel are at least 50 percent higher than TollTag rates. I accidently entered in my plate on the website with the wrong plate number by 1 wrong letter. When dealing with the North Texas Tollway Authority over allegations of unpaid tolls it is always wise to have a legal professional on your side. Under Texas law you may be able to dispute these charges if you meet one of the following criteria: The NTTA says it's an issue with the Tx Tag department. They are chosen by County Commissioners and by the Texas Governor. Fill in and submit and we will get back to you. See the project details, companies on the projects, and payment events on Levelset 108 0 obj <>stream We will keep you informed about our progress. Reimburse the $13.98 that was never posted to my account. NTTA will not accept payment and they continue to add charges. Juneteenth - June 17 & 19 This is a bad business practice and this company is stealing our money. The $35 difference is due to having it go to collections. 75093, : The Harris County Toll Road Authority (HCTRA), can be contacted on their customer care service for toll disputes on their toll facilities or for, : The Central Texas Regional Mobility Authority (CTRMA), requires you to fill up their Toll Violation Defense Form, Disputing toll of toll pass network in Texas, Texas Department of Transportation can be approached with their online inquiry form. How much does it cost? I sold a vehicle in March of 2022 to a resident of N Texas. This will put people out of business. However, failure to show up in court can land you in jail. Privacy Policy. Keeping in Contact Issue Details : I requested a hearing regarding a habitual violator letter from NTTA dated 07/07/22 and on 08/04/22 submitted my request for the hearing before The Justice of Peace that was receive by NTTA on 08/06/22. How can I avoid tolls like this in the future? Plano, TX. Two days later I received an email say the matter was resolved. Some companies also have the option of disputing by email. Youll be billed for unpaid tolls at the address your car is registered, and if you dont pay that or somehow miss the notice, youll probably end up seeing it on your credit report as a collection account. Remove the late charges, deduct the $2.94 from my ZIPCASH account. I am not going to pay a toll tag or bill if the car in no longer under my name. In an email, Bucklin wrote, in part, "After I called NBC 5 Responds, I was connected with a wonderful woman who came to my rescue and got me connected to the right person.. Our Ombudsman reviews customer concerns impartially and without bias. I would like all my money that was drafted out my account since they are stating I owe this huge balance , or they need to rectify this issue with this balance. Carolyn said that didn't happen in her case. ZipCash customers with invoices can pay through the online Customer Service Center, through the mail, in-person at an NTTA Customer Service Center, by calling 972-818-NTTA (6882) or visiting a participating Regional TollTag Partner location.. Is NTTA owned by China? 03. Once on the site, in the lower right hand corner, you will find an option that states 'View Receipt and Online Payment Options.' , requires you to send a notarized copy of Affidavit of Non Liability to the Enforcement Branch. Before you call, have all the information ready - move date, original charges, etc. I am not going to pay a toll tag or bill if the car in no longer under my name. An entity with this type of power must be kept in check and it takes a lawyer experienced and knowledgeable with the Texas Transportation laws that apply to these types of cases. Meanwhile, I BET MY LIFE they have already researched and sent NOTICE OF NONPAYMENT to the fees associated with this vehicle. Click here to get notifications about new complaints of North Texas Tollway Authority [NTTA]. Consumer Dispute Center. Please call or write us at any time for an update. The savings for that bill would have been $4.84. Jennifer reviews, fact-checks, and evaluates wikiHow's legal content to ensure thoroughness and accuracy. Scan this QR code to download the app now. Go to the Dispute Center for details on the dispute process. If the tag in the image is not your license tag, you also should be able to dispute the violation and have the violation waived. NTTA says people on the list have skipped out on $13 million in tolls, and owe another $280 million or so in late fines. Typically you can find a dispute form at the toll road operators website that you need to file a dispute. For example, if you receive a notice of violation from the Illinois Tollways, you can download an affidavit of non-liability form from the tollway's website, which you can fill out and submit. Download the appropriate form. I paid it in full for $90.93. They admitted they never called, or emailed me. Procurement Services -@email I'm kindly asking NTTA to either write off these charges or have them moved to the current owner. Today (Sept 12th), I received a "First Notice of Nonpayment" from NTTA. I can't read your minds either with zero indication of what is being accessed for the toll fee before getting on, so reasonable is fair. I received a bill from the NTTA in the amount of $13.93 for tolls on the NTTA and the TEXpress Lanes on July 19, 2022. The valid reasons for disputing mail are listed on the page and must be selected. Browse the results on the panel to the left of the screen 02. NTTA Fees I have called numerous times to pay off every single one of my tolls.total of $533. ZipCash customers receive bills monthly and have 25 days to pay the invoice. Learn more about accepted electronic tag options. NTTAs efforts are overseen by a nine-member Board of Directors. The NTTA has been given a lot of power by our Texas legislature to attempt to collect alleged outstanding debts owed to them for failure to pay tollway. Central Texas Regional Mobility Authority (Mobility Authority) If you do not have an electronic tag and you drive on roads operated by the transportation agencies above, you might receive two separate bills, depending on which roads you use. For something that costs a few cents or dollars, its absurd to let missed tolls hurt your credit score. How to Dispute a Toll Road Violation: 13 Steps (with Pictures) Driving Vehicles Toll Roads How to Dispute a Toll Road Violation Download Article parts 1 Scrutinizing Your Notice 2 Registering Your Dispute 3 Requesting a Hearing Other Sections Related Articles References Article Summary Written by Jennifer Mueller, JD To discuss your NTTA payment plans or concerns with your payment plan agreement, please contact NTTA directly at 972-818-6882 or 817-731-6882. I am writing another complaint about actually calling into the office what a scam company. To dispute a toll in Texas, you need to contact the concerned tolling authority and explain your situation. She said she went to the North Texas Tollway Authoritys website to dispute the charges, but her submissions were denied eight times. If you have any additional questions about your TollTag account or ZipCash bills, please call 972-818-6882 or visit our website at www.ntta.org. You simply forgot about the purchase. They say I am responsible for all of the fees even though this was a computer error. how to dispute ntta charges. By phone: 469-801-3662 By email: @email In writing: NTTA Ombudsman | 5900 West Plano Parkway | Plano, TX 75093. Order/Transaction ID. Go to https://www.htallc.com/tollpass to access the Highway Toll Administration website. My balance on my account is $40 as of 9/26/22. You can reach them via phone at 817-731-7277, email at customerservice@ntta. You can dispute a charge on a Discover card online or by calling Discover customer service at 1 (800) 347-2683. You requested a refund, but it took longer than expected. It appears they do not allow their customer service personnel to work with customers to resolve simple matters like this one. What are the Goth Kids called South Park? It's starting to feel less like a misunderstanding on my part and more like a scam. Mail the dispute form with your letter to: TransUnion LLC. Box 260928, Plano, TX 75026-0928 within one hundred twenty (120) days from the date the toll, fee, or charge was invoiced to you or your damage was incurred. I told him I would not stop payment because it would cost me $35 to do so. NTTA tolltag are a bunch of Aholes so I hope to change. I never received a first late notice and NTTA did not charge my ZIPCASH account for that toll. Legal Action. You can get in touch with an ombudsman by phone at. On the Account Activity page, find the appropriate order or transaction, and then click Details. The problem with this is that my truck is located in Houston and has never been to Dallas. They asked me to file a dispute online and upload a scanned copy of the Bill of Sale. You can contact me via email at [protected]@gmail.com. Cookie Notice We have learned that the title was not changed until October of this year. I made the trip to Texas from Kansas and back over Labor Day 2022. In general, the reasons accepted for dispute are: The vehicle was sold, transferred, leased or rented to another party before the toll transaction occurred. You usually can remedy this situation by checking and updating the status of your payment account. For more information, please see our Memorial Day - May 27 & 29 %PDF-1.5 % Most toll road operators have a website, or a toll-free phone number, where you can quickly and easily register a dispute. I can't read your minds either with zero indication of what is being accessed for the toll fee before getting on, so reasonable is fair. Saturday/Sunday: Closed, 39025 LBJ Service Road (Northwest corner of I-20 and I-35E, located inside the Department of Public Safety office), Dallas, TX 75232, Monday - Friday: 8 a.m. - 6 p.m. Share your form with others. I'm kindly asking NTTA to either write off these charges or have them moved to the current owner. State law typically requires the hearing to be scheduled within a certain amount of time after your request. Both plans recoup the full amount of tolls due at the 50% higher ZipCash rate. NTTA Payment Locations. This crazy the billing period stated was between 12/25/2022 to Can you believe this. By answering the failure to pay tollway citation, you also get the opportunity to sit down with an NTTA representative at a pretrial hearing to discuss your case. /r/Dallas is a home for discussion and content related to the Dallas/Fort Worth Metroplex. If this is the risk of getting on a toll road, it's simply not worth it.
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