This is the version of our website addressed to speakers of English in Canada. Children 18 and above are considered adults at this property. The front desk staff was excellent as was the staff at the restaurant, although our waitress could have used some additional training, or was new, either way, she got the job done, but wasn't as good as she could have been. I then contacted the BBB. Sadly, the 12 pans for custom omelets were neglected until people realized it would take an hour to make a waffle. Icon Color & Report Disclaimer File a new bed bug report at this location This hotel was highly-rated for its very comfy beds. Guests can also give separate subscores in crucial areas, such as location, cleanliness, staff, comfort, facilities, value, and free WiFi. Steakhouse, All of which have experienced no problems. All rights reserved. Dinner, The check-in was fast and easy. Unfortunately, he was the only one during our stay there that was friendly. It seems that communication was lacking in your case, I apologize. After 2 days of this I requested a move and was told there were no other rooms available at the same rate. Contributions should be appropriate for a global audience. From: The east and west. Thanks! Typically, they come out at night to feed but during the day, they are most likely found within a 5-foot radius of the bed. We've sent you an email so you can confirm your subscription. It makes a great first impression, with its lobby atrium that features waterfalls, fireplaces, and stone-hewn walls. Reviews are most valuable when they are original and unbiased. Comments and media that include hate speech, discriminatory remarks, threats, sexually explicit remarks, violence, or the promotion of illegal activity are not permitted. Lock in the lowest price from these sites. more. But this would have been bearable had the staff not been downright snotty and rude. Wish there was a hot tub for the grownups but no biggie. Expedia, Inc. is not responsible for content on external Web sites. On arrival found out that check-in wasn't till 4 pm..a fact that was NOT in my booking confirmation. The only way to leave a review is to first make a booking. A chef was available to make made to order eggs/omelets! The rest of the staff was very, very rude and it did not feel welcoming. <[emailprotected]edbugregistry.com>. The Garden of the Gods is 7.5 mi away. Colorado Springs Bed bug Reports Best Western The Academy Hotel Bed Bug Reports Recommended tips after hotel check-in: 1. Pool was so crowded my 16 year old wouldnt get in. The booking included the buffet breakfast which was unrivaledBasically no meats to cut down on the cost I'm sure, but fresh made while you wait omellets and make them yourself waffles as well as the usual scrambled eggs etc. Arrive: 03-01-2023 . You can only leave a review within 28 days after check-out. Called back immediately to report and the GM called back fe. Overall the hotel was very nice as was the experience. The Academy Hotel has been family owned since 1982 and as a hands on owner, I take great pride in the overwhelming amount of satisfied and loyal guests we have built over the years. We had dinner at the hotel restaurant and it was great as was the breakfast buffet the next morning. The number of extra beds and cribs allowed depends on the option you choose. Booking.com property partners should not post on behalf of guests or offer incentives in exchange for reviews. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Staff was amazingly friendly. Welcome to Colorado Springs Marriott Stay at our pet-friendly hotel in Colorado Springs, CO Colorado Springs Marriott is reinventing the way you travel with their guest rooms, meeting spaces and state-of-the-art fitness center. Posted at 9:58 PM, Feb 01, 2019. and last updated 9:30 PM, Feb 01, 2019. Check around the edges of the box springs. NEVER again! NEVER again! Service was amazingly efficient. There are live plants and seating areas around a fireplace and an indoor pool that does not smell like chlorine. Try again. Sarah Avrech of Severance, Colorado posted a video on Facebook of a bug crawling around on a tissue. It is my hope that you see fit to give us a second chance to win your valuable business back. If you booked through us and want to leave a review, please sign in first. I stayed there one more week and asked if they could assign aRead Full Report at www.tripadvisor.com, View other locations in Colorado Springs, Colorado - USA, 2011-2013. Tenants are required to promptly notify landlords when they suspect there are bedbugs present in the unit. This is not a rash, these are bites! This was for the price a grand slam! This is a particular problem for hotels, motels, and apartments, where turnover of occupants is constant. The phone in our room did not work so we could not call the front desk to let them know we needed certain items. I thought since we found a bed bug in our bed they would be worried about making sure we were comfortable somewhere else. Its the best place we have ever stayed. There was a problem loading the reviews. I love that they tell you how to get to our room. I would not choose this location again on futre trips. Built in 2017 as an exclusive couples romantic getaway. Disgusting!More, Both Best Western and the Academy Hotel take this type of complaint very seriously. It's a situation you hope you never have to deal with, but more and more of our neighbors are waking up to find evidence of bedbugs. I really didn't know about bed bugs at the time. Something went wrong please try again later. Office of Public Health Practice, Planning, and Local Partnerships, Chemicals from firefighting foam & other sources, Colorado Legacy Land/Lincoln Park Superfund site, Test & Fix Water for Kids at Family Child Care Homes, Toxicology and environmental epidemiology, Engage with the Water Quality Control Division, Denver's residential rental property page, U.S. Environmental Protection Agency (EPA), Centers for Disease Control and Prevention (CDC), Denver residents can find additional resources on the City and County of Denver's website on. We enjoyed the warm indoor pool and the breakfast options. Welcome to our newly updated hotel. Pick up the mattresses in the rooms and look under it. There's nothing I didn't like. Check your booking confirmation email to find your booking number and PIN. Along with the certified pest control expert, the Executive housekeeper, Maintenance engineer and Hotel Manager (all of whom have passed Best Westerns class on how to detect infestation and the procedure if found) conducted an investigation which includes careful inspection of the mattress and box springs as well as removing the headboard from the wall. language, whether its just a rating or contains comments as well, etc.). easy access to the freeway. We stayed at this hotel last summer, June 2010, and left with some bites on us all. The opinions expressed in contributions are those of Booking.com customers and properties, and not of Booking.com. Excellent breakfast. Our room was clean and stocked. Attempts to bring down the rating of a competitor by submitting a negative review will not be tolerated. Want a great night's sleep? (Click on the Red Icon to view detailed bed bug reports. Booking.com is a distributor (without any obligation to verify) and not a publisher of these comments and responses. Taxes and fees that are shown are estimates only. We checked into the hotel and the person at the counter was very friendly and personable. COLORADO SPRINGS It's a situation you hope you never have to deal with, but more and more of our neighbors are waking up to find evidence of bedbugs. Hotels.com - Deals & Discounts for Hotel Reservations from Luxury . Rooms were clean & staff at desk was very polite & professional. THey said they had 6 to 7 complaints this past year and that the hotel did non even care enough to respond to them.This, Please accept my sincere apology for your experience during your stay with us. Monday - Thursday 6am-9am | Friday - Sunday 6am - 10am. Booking.com is part of Booking Holdings Inc., the world leader in online travel and related services. Please avoid using profanity or attempts to approximate profanity with creative spelling, in any language. Lift and look for all bed bug hiding spots, including underneath the mattress, bed frame, headboard, and furniture. Lamp didnt have lightbulb. And it can happen anywhere. Holiday Inn Express & Suites Colorado Springs South I-25, an IHG hotel, Holiday Inn Express & Suites Colorado Springs-First & Main, an IHG Hotel, Best Western Plus Peak Vista Inn & Suites, Best Western Plus Executive Residency Fillmore Inn, Holiday Inn Express & Suites Colorado Springs Central, an IHG Hotel, Hampton Inn & Suites Colorado Springs-Air Force Academy-I-25 North. In addition to the above, The Academy Hotel conducts regular and routine inspections and never come across any evidence of bed bugs in the Hotel. I really didn't know about bed bugs at the time. The place was very cute and cozy. Oh, & rooms were almost sound proof! See More Rooms & Suites 01 / 09 Liked: Cleanliness, staff & service, amenities, property conditions & facilities. The guests that have stayed in those rooms since this guest checked out have all not experienced any problems either. Having found no evidence of bed bugs or any other insect, the Manager went further and called previous guests who have recently stayed in those rooms. Grill/BBQ, Open for: Days Inn by Wyndham Colorado Springs Air Force Academy View Hotel 685 reviews 0.3 km from The Academy Hotel Colorado Springs Free Wifi Free parking Studio 6 Colorado Springs, CO View Hotel 29 reviews 0.5 km from The Academy Hotel Colorado Springs Free Wifi Free parking Breakfast included Embassy Suites by Hilton Colorado Springs View Hotel To see correct prices and occupancy info, add the number and ages of children in your group to your search. We went back to the area for spring break and decided to stay there again because of the location and price. Such a treat! The Academy Hotel Colorado Springs takes special requests add in the next step! Made beds, replaced towels and amenities. Its a bit old and outdated, the rooms were a bit dusty. The Academy Hotel, Colorado Springs is a family owned and operated full service, pet friendly hotel. They also have very strict protocol on handling complaints such as this. NEVER again! The hotel is clean, the pool is great, and all the little extras make it a great place for families. This lets us know our reviews come from real guests like you. My room specifically smelled very strongly of chemicals and the heater squeaked all night long. Management doesn't seem to care much. Free public parking is available at a location nearby (reservation is not needed). Sat around for 2 hours till a room was readyShould have been a hermetically sealed room by then! We may stop showing reviews once theyre 36 months old, or if the accommodation has a change of ownership. emails, phone numbers, credit card info), Swear words, sexual references, hate speech, discriminatory remarks, threats, or references to violence, Impersonation (i.e. In response to the coronavirus (COVID-19), additional safety and sanitation measures are in effect at this property. It's a two bed room. Beautiful property! Please note that a deposit fee is charged per night at this property. Please enter the dates of your stay and check what conditions apply to your preferred room. I never swim with my kids because I hate cold water and was able to swim with them for hours. Very nice staff EVERYONE!! Overall, still comfortable and friendly service. All content should be genuine and unique to the guest. The Academy Hotel Colorado Springs 8110 North Academy Blvd., Colorado Springs, CO 80920 United States (USA) near Exit 150b a on I-25 (~0.3mi) View Map Reservations: 1-800-760-7718 Group Sales: 1-800-906-2871 3.5 Star Property Previous Next Check availability Very Good 4.0 /5 Based on 2959 guest reviews Show Guest Reviews The room was large, 900 TV channels and reception area inviting. more. In the spring/summer, the live plants and indoor pool make me feel like I'm in more of a jungle hotspot. Error: Disgusting! This meant there was furniture being moved men shouting up and down the hall and dogs barking. The Academy Hotel Colorado Springs Start your day at any one of the hotel's comfortable rooms designed for relaxation. We have people and automated systems that specialize in detecting fake reviews submitted to our platform. To get the overall score, we add up all the review scores and divide that total by the number of review scores we received. We will be back. Colorado Springs, Colorado 80920. Very condescending when protocol had changed since last time we stayed. Great place to stay, great location and awesome breakfast!! But the complaints stop there. I liked the layout for the bathroom area., Hotel was clean and had a pleasant clean smell. Was not really expecting housekeeping but they did come during our 3 day stay. In an email El Paso County Officials say "While bedbugs/lice are a nuisance, the do not transmit infectious diseases; therefore, they don't investigate or track potential bedbug/lice issues.". Lock in the lowest price from these sites. When you see multiple reviews, the most recent ones will be at the top, subject to a few other factors (e.g. Posts are solely the responsibility of their respective authors. Though the lobby is lovely don't let it fool you! The Colorado Springs hotel offers a cash machine and a lift along with a storage room and a restaurant. I would definitely stay again! 8110 N Academy Blvd, Colorado Springs CO 80920 Super 8 U S A F A North 1.13 Miles Away 8135 N Academy Blvd, Colorado Springs CO 80918 Days Inn 1.15 Miles Away This Hotel has been in my family since 1982 and I work hard to make sure my Hotel is it is very clean, comfortable and enjoyable experience. The good news? Wonderful. There is also a Nintendo gaming system available in the lobby area which the kids really enjoyed. Reserved 2 rooms, 1 king & 2 queens. Staff was friendly. Weird. 96 out of 2735 reviews" ", Rating 2 - Terrible. Tripadvisor performs checks on reviews. The worst bed we have every had. Immediately upon receiving this complaint (emailed to the Hotel), the Hotel Manager called a 3rd party certified Pest Control to company to inspect the rooms this guest stayed in. "They don't care what your wallet looks like, or what your car you drive. Now it's one, two, three calls a day that we're receiving for bedbugs," said Kyle Freeland, a bedbug exterminator for Just Bed Bugs Pest Control. This Hotel has been in my family since 1982 and I work hard to make sure my Hotel is it is very clean, comfortable and enjoyable experience. Acceptable and a good value for amenities. Reserved 2 rooms, 1 king & 2 queens. )Icon Color & Report Disclaimer, File a new bed bug report at this location. I have never received such terrible treatment in my life!! 8110 North Academy Boulevard, Colorado Springs, CO 80920, United States of America, Deluxe Queen Room with Two Queen Beds - No pets, Queen Room with Two Queen Beds - Pet Friendly. I called the manager and she assured me there was NO way they could be bed bug bites and she would have her pest control people look at it. Liked: Cleanliness, staff & service, property conditions & facilities, room comfort. Sincerely, John Wilkins/Owner. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. They'll have to be paid for separately during your stay. Sign up and we'll send the best deals to you. This service may contain translations powered by Google. These little creatures inspire fear across our society, but Freeland is sharing his knowledge with News5 to help you avoid these bugs from taking a bite out of your skin and your wallet. Just prior to your stay Colorado Springs had experienced the coldest weather we have seen in over a decade, wind chill was -44 degrees. Breakfast is unreal. Review of The Academy Hotel Colorado Springs Reviewed September 27, 2021 Stayed in room 111. Liked: Cleanliness, staff & service, amenities, Disliked: Property conditions & facilities. Breakfast buffet daily. Contact the property for more information. Yet when I called the hotel from an outside phone to book a room there were several rooms still available. We all have bed bug bites all over us and they are very uncomfortable! Location off highway was amazingly easy. Colorado Springs is ranked number 42 on the company's list for bed bugs, it announced Thursday. The most helpful contributions are detailed and help others make better decisions. Great location, great amenities. With more than 8,000 square feet of banquet space, our Colorado Springs hotel is the perfect venue for weddings, reunions, business meetings, or any special occassion. For my wife's 40th birthday we stayed in the jacuzzi suite for a night away from the kids and away from business as usual. Breakfast staff not so hospitable. Staff was all very pleasant, room was clean, pool was amazing and HEATED beautifully. THey said they had 6 to 7 complaints this past year and that the hotel did non even care enough to respond to them.This, Please accept my sincere apology for your experience during your stay with us. The Broadmoor Hotels (2) BBB Rating: A+ Website 82 YEARS IN BUSINESS (719) 471-6200 1 Lake Cir Colorado Springs, CO 80906 OPEN NOW My wife and I recently stayed at the Broadmoor with 14 relatives during the Jazz Festival. Colorado Springs actually moved down 19 spots on the list from 2012 when it was . "If you take the time 10 or 15 minutes to take a peek at a room you can save yourself thousands of dollars period," Freeland said. Now the bedbugs have made a comeback and the experts have noticed some reasons why bedbugs are spreading. Select dates to see this property's availability and prices, Food: The pool was nice and warm 8110 North Academy Boulevard, Colorado Springs, CO 80920, United States of America if the writer is claiming to be someone else). I felt like it was inconvenient for us to dine there or something. Fairfield Inn & Suites Colorado Springs Air Force Academy: Bed bugs - See 197 traveler reviews, 55 candid photos, and great deals for Fairfield Inn & Suites Colorado Springs Air Force Academy at Tripadvisor. I really didn't know about bed bugs at the time. We all have bed bug bites all over us and they are very uncomfortable! Pizza, From complimentary high-speed internet to plush beds, this hotel has it all. I would recommend it if you can handle the unfriendliness of the staff. We publish all reviews, positive or negative, that meet our guidelines.More informationOpens in a new window, 8110 N Academy Blvd, Colorado Springs, CO, Traveled with family and small children, Traveled with family, Traveled with partner, Traveled with family. The Academy Hotel 8110 N. Academy Blvd. The Bed Bug PlanetSM Program makes no representation as to the truth and accuracy of any of these reports, they are collected from across the internet by the Bed Bug PlanetSM Search Engine. Lunch, Located close to the Rocky Mountains, our pet-friendly hotel in Colorado. Loved the hot breakfast buffet with made to order eggs, the pool, the comfy sitting area. Rooms hallways ,pool area, dinning area. This 4-star The Academy Hotel Colorado Springs is set at 2.5 km distance from Edmondson Trail Head and 10 minutes' drive from Rocky Mountain Motorcycle Museum. Holiday Inn Colorado Springs Airport, an IHG Hotel, Best Western Plus Peak Vista Inn & Suites, Best Western Plus Executive Residency Fillmore Inn, Hampton Inn & Suites Colorado Springs-Air Force Academy-I-25 North, Holiday Inn Express & Suites Colorado Springs Afa Northgate, an IHG Hotel. Overall the hotel was very nice as was the experience. The Academy Hotel Colorado Springs accepts these cards and reserves the right to temporarily hold an amount prior to arrival. Front desk amazing. The Hotel has a regular pest control program in place. Omlet station was great the rest of the food cold and old. Stayed at this location for 4 nights (1/13/20 - 1/17/20) and ended up with multiple bedbug bites all over my shoulder, legs and extremities. This was for the price a grand slam! Mountain View was decent but not sure its worth the up charge. We check for naughty words and verify the authenticity of all guest reviews before adding them to our site. These guidelines and standards aim to keep the content on Booking.com relevant and family-friendly, without limiting expression or strong opinions. Chapel Hills Mall is 1.2 mi away from this hotel. The manager told us they did not have bed bugs and we probably had an allergic reaction to the soap they used to wash the sheets. The breakfast was not the greatest but the people doing the egg station was amazing and very friendly. Colorado Springs, Colorado 80920 Local: 719-598-5770 | Toll Free: 800-766-8524 Fax: 719-598-5965 . Review tags are currently only available for English language reviews. Room had some leaking issues at sink but was still very clean and fresh. Was not really expecting housekeeping but they did come during our 3 day stay. When I checked in I paid in advance for a one week stay at a special winter rate. Location A 10-minute drive takes you to Pro Rodeo Hall Of Fame Museum. Immediately upon receiving this complaint (emailed to the Hotel), the Hotel Manager called a 3rd party certified Pest Control to company to inspect the rooms this guest stayed in. PIKES PEAK RESORT WHERE LUXURY AND WILDERNESS MEET When it comes to amenities, there is virtually nothing this cabin doesn't have. News5 spoke with a local exterminator who is working to raise awareness and to help find the bedbugs before they find you. I did not like how dark the place was, and how murky the pool was. Good inexpensive place to stay with a very good staff. Local, The post has more than 60,000 views. Breakfast was top notch. The guests that have stayed in those rooms since this guest checked out have all not experienced any problems either. The free breakfast was awesome, more than I was expecting in a free hotel breakfast. Review tags are currently only available for English language reviews. Nice spacius and clean "I mean you can get a couch for $50, but you never know that you're going to end up spending $1,200 now to get your whole house treated because of that $50 couch," Freeland said. The breakfast was excellent and free but the staff during breakfast was totally rude. I love the quiet calm vibe. Such a treat! Disgusting!More, Both Best Western and the Academy Hotel take this type of complaint very seriously. wilkins1691, Owner at The Academy Hotel Colorado Springs, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC. 4300 Cherry Creek Drive South Denver, CO 80246, Colorado Health Information Data Set (CoHID), Office of Public Health Practice, Planning, and Local Partnerships (OPHP), Air Quality - Monitoring, Modeling and Data. We checked into the hotel and the person at the counter was very friendly and personable. We all have bed bug bites all over us and they are very uncomfortable! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I was not told that the rooms all along the hallway we being renovated. Bedbug infestations We do not investigate bedbug infestations because they're considered a nuisance and not a public health problem. "One call per month and I was pretty happy. Unfortunately, he was the only one during our stay there that was friendly. 714 out of 2735 reviews" ", Rating 6 - Okay. Guests are required to show a photo ID and credit card upon check-in. Disliked: Amenities, property conditions & facilities, The property is convenient to the highway and restaurants, Liked: Cleanliness, staff & service, property conditions & facilities. With more than 8,000 square feet of banquet space, our Colorado Springs hotel is the perfect venue for weddings, reunions, business meetings, or any special occassion. The facility was a great experience for the modest price., They have a wonderful breakfast bar. With the atrium and the numerous water effects, reminded me of the Best Western Cow Palace Inn in Lamar Colorado in the 1980's and 90's when it was in its' hayday when Dave Eddleman owned it. Now what I didnt like about the hotel was the toilet in the restroom in my room was leaking water. The manager told us they did not have bed bugs and we probably had an allergic reaction to the soap they used to wash the sheets. Tripadvisor performs checks on reviews. We enjoyed our stay, The whole indoor oasis feel was nice, the pool area could be a little more lit up but other than that it was very nice. She e-mailed me a copy of what lookedRead Full Report at bedbugregistry.com, On Mar 24 2011 millergirl73 wrote, We stayed at this hotel last summer, June 2010, and left with some bites on us all. Get exclusive access to members-only deals by email. Breakfast was above expectations, and the restaurant was on point., Beautiful little hotel We stayed for 2 nights and all of the hotel reps were extremely helpful, very nice, and accommodated all of our needs. Great to have an omelette at breakfast! To edit a review youve already submitted, contact our Customer Service team. Which is very unfortunate because it is a comfortable, clean, nice looking hotel and a great value. In addition to the above, The Academy Hotel conducts regular and routine inspections and never come across any evidence of bed bugs in the Hotel. Sincerely, John Wilkins/Owner. Great property as a lay over or destination! We will definitely stay here again if we are in the area! 719-598-57708110 N Academy BlvdColorado Springs CO 80920, This Lodging Facility is NOT a member of the Bed Bug PlanetSM Prevention Program and may have third party reports regarding bed bugs which were not verified by our Professional Inspectors.
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