I will return it and have taken a photo of what was delivered so it cannot be denied as the item sent. DUTIES AND RESPONSIBILITIES They just ignore the questions. I had almost same bad experience as the folks put one star. The delivery took bit a longer than I expected but when you decide to customize the furniture that should be expected. Your customer service was so damn awful we purchased the bed as we walked right out of Arhaus because we didn't want to run into issues with the order and then have to communicate with a careless, sleezy sales rep . Second, there are buttons that go into the cushion. Trish was also able to work in furniture and art that we had kept from a previous apartment and seamlessly worked it into the look we were going for. Some shoppers mentioned shipping issues with the lighting pieces they purchased from Arhaus. Interest will be charged to your Account from the purchase date and minimum monthly payments will increase if the promotional plan balance is not paid in full within the promotional period. I am a trade professional and no longer specify from Arhaus due to lack of service and professionalism experienced at the UTC store. One of the sofa/chaise pieces that I purchased had a few issues, from the moment I received this piece I let the delivery guys know about it. Something as simple as saying, "I'm sorry" or "Thank you for your patience" can do a lot to calm down an irate customer. Don't buy Arhaus and for sure don't buy anything from the Colorado Springs store. doesn't. Im gonna file a complaint with the attorney generals office. Items that are returned or exchanged due to size will be assessed a 10% restocking fee and delivery fees are not refundable. The back cushions are not sewing straight. All appeared sturdy and well constructed compared to other places I had visited. They then promised late August. 2022-2023 Slumber Search $1,000 Scholarship. We'll go through the top picks and talk about the ins and outs of Arhaus's offerings. It is so, Jan T. said: I interviewed several companies including one with a similar name who, LaToya S. said: I called to check if they were open. No one called. Please note: Please note: Our delivery team is not permitted to move or dispose of existing furniture or other items. Trish worked well with our schedules for delivery and Shamika, the manager, was there for us when any glitches arose. nancy. Arhaus Design Consultants are here to help realize your style story during a complimentary in-home or in-store design consultation. $2650 and after 7 months, we still cant use the sleeper. General Contractor Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Remodeler Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Builder Software Project Management Custom Website Lead Generation Invoicing & Billing Estimating Thank you again! No issues with ordering, delivery either. If you placed your order in a store, contact your Design Consultant for status updates. For the Arhaus Credit Card, call 888.245.4064 or TDD/TTY at 800.695.1788. The comfort in the product is there I wont deny but the quality is nonexistent especially for it to be a high end or luxury brand I would advise you not be fooled and opt for furniture stores that actually sell what they advertise. Our experts will share little-known and research-backed facts so you know which store will fit your unique home design project! What if I have an issue during or after my delivery? I just agreed to take the wrong color and one brok on delivery. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. Our experience at Arhaus was nothing short of excellent from start to finish. From looking at other recent reviews on various forums I'm not alone. They are sending someone to repair some of the pieces and are actually replacing some of them. All quality and service has been phenomenal. The furniture and accessories really fits with our collective tastes. No problem -- they were sending a new cover. I was hesitant since it was a floor sample. We want you to love your new piece as much as we do. He allowed us to walk around the store while he put together some quotes for us on several different couches and offered help if we needed it. We don't walk on the rug with shoes and vacuum our floors daily, can't be lifestyle. Items purchased and taken with you from a store location must be returned to a store location; these items include specialty rugs, accent pillows and throws, and some lighting and accessories. All Reviews Positive Reviews Constructive Reviews What can this brand most improve? Shoppers looking for a statement piece or something to elevate the design of their space can oftentimes find the perfect solution in an Arhaus coffee table. Request your free catalog. Now I just call her at Arhaus and tell her what I want. They wont even send anyone to look at it. Arhaus Customer Service Phone Number Phone Number:1 (800) 777-1745 Shortcut: Ext: 3050 Average Customer Rating Score 5 Website: Arhaus Website Arhaus Customer Service Hours N/A - Edit Review/Comment Update Listing Reviews For Arhaus Customer Service (1) skrew up re: order number 225510 This order arrived yesterday, 7/18/14. We had wonderful service and design consultation thanks to Rebecca Scott. Upon entering,, Lindsey F. said: As many others have mentioned, the customer service here is, Teresa J. said: My daughter has serious back problems and landed here 3 years ago, Bobs Discount Furniture and Mattress Store, Neeraj J. said: I read a lot of negative reviews about Bob's Discount Furniture and, Jayne W. said: I was referred to this store by a good friend. Andrea and Chris are amazing. and it was a wrong size, of course. Items that are returned or exchanged due to size will be refunded only in the form of a store gift card minus the initial delivery fee and/or restocking fee. We also purchased 6 leather:tacked dining chairs recently. Delivery fees are non-refundable with the exception of manufacturer defect or transit damage. She is so kind and helpful and cares about your satisfaction with the service and the products we bought. I called Arhaus a week and a half later. Zane was very attentive and detail oriented, he helped us make wonderful selections to meet our furniture and decorating needs. that's how i felt and I never recommend to buy furniture from them. How do you spend $10K on a dining room set and get a table delivered a year later with no chairs when I insisted it be delivered together, then 6 months later A CHAIR (meaning one of six) is delivered? If you placed your order in a store, contact your Design Consultant. Everyone is always so helpful and pleasant to work with. I've gone back to purchasing everything from Crate and Barrel and Wayfair. Thank you, Arhaus, and the great sales, delivery and customer services teams. This stuff happens! It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. They promised a discount. Anyway, we are done for now, and yes it is a bit expensive/pricey but you get what you pay for, the exclusivity, comfort, appearance, and quality is there. My designer/ sales gal, Heather was amazing from the get go volunteered to come and visualize my living room to help me make a difficult choice. Love coming here! I got many compliments on them. Apply today at CareerBuilder! The cons: Some shoppers mentioned issues with shipping. We are talking about approx 1k on an order of over 20k. And, the little details are a big reminder that a real person created something special just for you. We are looking forward to purchasing our first furniture item with them & hopefully working with David in the future to purchase much more. I loved everything it looked exactly as I thought it would be and it was all due to Tricia. The retail prive was around $6,000. If I could give them zero star for customer service and follow up I would do it. However, all this can be overlooked when you have the assurance that the person who took the time to care and had the patience to endure the changes and indecisiveness ( Cheryl ) was doing back-flips to accommodate. I bought chairs over 9 months ago. I would not recommend this place. Had a very helpful designer who gave us numerous options and ideas. The furniture itself has held up well with 5 kiddos, however the cushions have not. Overall I am I giving this a 4 star because of Tricia. More info. A Arhaus is located at 5300 West 119th Street, Leawood, KS 66209 Q What is the internet address for Arhaus? I have received flawed and faulty furnitures, and had to go through the exchange process twice cuz the replacement would still have issues, disappointing to have such low quality and poorly manufactured products at a premium price tag. My chairs also came in less than 1 week in perfect condition! In Aug 2022 they delivered the correct 2 chairs but one of them had the front two legs broke. 4. I am still waiting for my lamps which I've been told yesterday that it missed the delivery truck again, for the second time (1 month total, as they get deliveries every 2 weeks). Local and Extended White Glove Deliveries can be scheduled Monday-Saturday excluding company-observed holidays. Arhaus 211 reviews Claimed $$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM Hours updated over 3 months ago See hours See all 85 photos Write a review Add photo Location & Hours 1651 International Dr McLean, VA 22102 Get directions Edit business info You Might Also Consider Sponsored Westfield Montgomery 232 Arhaus lighting pieces start around $60 for a simple pendant light and go up to $6900+ for a grand chandelier with 28 lights. We could have purchased our furniture anywhere, but chose Arhaus because of the quality, warranty and lifetime cushion replacement. He also followed up to make sure delivery was arranged and was extremely responsive when we had questions. condition: excellent make / manufacturer: Dining Chair model name / number: Dining Set size / dimensions: Dining Room Set more ads by this user Recently I attempted to locate some bedding at Arhaus that they no longer carried. They keep apologizing which at this point is worthless to me and say they will give a follow up call or email. The nearest store is too far from of you, but you still can try to find the store with 'More Stores Near You', Delivery fees will not be refunded unless the item returned is found to have a manufacturer defect or was damaged in transit, A restocking fee and redelivery fee will be applied to merchandise that is returned or exchanged for reasons other than manufacturer defect or damage. I truly believe the true measure of a business is how they handle a situation when something goes wrong. The earrings are not Pagoda Earth Earrings but cheap something that I do not see anywhere in your on line listings. We started a collection of nice pieces when they came up as floor samples and now we just finished remodeling our first home and stopped by Arhaus last night. Arhaus custom I was told at the time by the sales associate (female) that there was nothing wrong with the lamp - that they just change things out frequently. Our Design Consultants are ready to assist you between 9 am and 5 pm EST seven days a week at 866.427.4287. It would have been very expensive to hire an independent designer to accomplish what we did complimentary. She has a flare and creative abilities which we appreciated. Now, more than one year later, we still look around and are amazed with the finished proMy husband and I highly recommend Arhaus and Trish. My interior designer Tricia, was amazing to work with. They did not put aside my chairs and I was told too bad because they no longer have them. I need to return the lamp and no customer service rep seems to know how to accomplish this task. We hope you love your Arhaus products and want you to be fully satisfied with every item you purchase. Staff all Wearing masks, and everything is very clean. Our Worry-Free Protection Plans include coverage for accidental damage which is not covered by our Limited Warranty. Ordered an expensive coffee table after seeing in store and online. I am unsure why UPS needs to be contacted as I have the email confirming delivery and the name if the recipient at Arhaus who signed for both packages the same day the same time. Both Michael and Kat were outstanding in ensuring the furniture best fit on my deck and was in line with my overall style. Anyone can write a Trustpilot review. Customer complaints are pieces of negative feedback about a company's product, service, or support experience. This plan will also cover seam separation. This chandelier was stunning but I knew it would be a fortune, but I was wrong. The moment we walked in we knew this store fit our style. You can prob get a $800 sofa on Wayfair thats better quality. My wife and I discovered Arhaus long before we had a house to put any furniture. Kat helped me (I need the help) pick out custom fabric and leather for my Remington sofa and Ranch ottoman; Michael mailed me the samples. Sep 3, 2019 - Corporate Concierge in Boston Heights, OH Recommend CEO Approval Business Outlook Pros The company as a whole is awesome. Top flight experience over here. It is your responsibility to ensure furnishings fit through all interior structures and into the desired space. I am writing to say that in my experience, the complaints of under-performance could not be further from the truth. We purchased a rug from them and two months after receiving it looked like it was over 2 years old. I went in today and found a floor sample chandelier. And the response from "Management " 3 months ago on Yelp asking that I contact them to resolve my issue well that resulted in more of the same - absolutely no response, crickets. Thanks for nothing Arhaus. To be added to our postal or email mailing list, sign up here. Awesome ordering process! Tracy has been so professional through out the whole experience. I also found design associate Babs, very helpful and professional in guiding me through patterns for my chairs. If not reported within 14 days of delivery, the defects and variances will be considered acceptable and will not be accepted for return or exchange. When it comes to the pieces that Arhaus shoppers are most excited about, there are a few popular requests that customers make again and again. Customer service's response was that normal wear is not covered. Tonight, we decided to go in to see if we 100% really wanted that couch or if there was anything else that we liked better. You have successfully subscribed to our list. Who is looking at this furniture before it goes out for delivery? The sandals are fine and what was ordered. Coffee table arrived after extended wait with large black streaks all over it. Every time I've gone into Arhaus to decorate and furnish my home, I'm personally greeted and have always felt my needs and interests are taken into consideration, rather than being pushed into a purchase. After spending over 20k in this store, they have the audacity to continue to send bills for $200 saying the account isn't satisfied. When it comes to sectionals, Arhaus has pieces for both your indoor and outdoor living spaces that range in price from around $2000 for a smaller sectional all the way up to $18000+ for large sectionals over 13 feet wide. He went above and beyond to make sure my husband and I were satisfied. 14 days: Many of our pieces are hand-crafted from natural materials. Restoration Hardware Company Information Company Name: Restoration. Shoppers near one of their outlet/discount stores, Arhaus The Loft in the Cleveland and Columbus areas of Ohio, can browse out-of-season pieces, overstocked, and special order returns at a discounted price.When it comes to customer experience, shoppers usually have positive feedback about the quality of Arhaus pieces as well as the beautiful and unique styles of home furnishings available to them. Own projects from concepting to delivery of final product. I was under the impression when I purchased it that Arhaus was a great company and had some respect for their clientele however when I reached out to address this not only did I have to put up with poor customer service but no solution was presented or even offered for the low quality of furniture I was deceived into investing in. For all other orders, contact Arhaus by phone at 866.427.4287 or email [emailprotected]. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Taxes are based on the laws and regulations of the state or province indicated by the shipping address. work. Most of our products and custom options are available online, however not all pieces are shown. Visit your local store today to schedule your complimentary design consultation! Purchased dining table from Tracy shortly after Thanksgiving but couldn't take delivery until well after New Year's due to the holidays. Arhaus was founded by John and Jack Reed, a father and son duo from Cleveland, Ohio in 1986. Forget about it! Just. Please have your order number available so that we may assist you more quickly. She was the person who took the time, patience and care to work with someone who knew what they wanted (somewhat) but didn't know how to put it altogether. Arhaus shoppers appreciate the nice styles and customization options of their sofas and sectionals. Disconnected and unable to reach same rep. 71. Posted: February 21, 2023. | Consumer Comment Heather Jester was our guide and inspiration. 37% of employees would recommend working at Arhaus Furniture to a friend and 42% have a positive outlook for the business. Arhaus Furniture Customer service? The store is a joy for us to shop in and I don't particularly like furniture shopping. I love the quality, the color, the comfort we get lots of compliments. Arhaus carries around 140 different sofas and sectionals, most of which are made in the US. Run don't walk away from Arhaus! I purchased a lamp through Arhaus. On another point the art we have received couldn't have been better packaged and the delivery was great. We purchased 2 dining table end chairs in Feb 2021. Full-Time. If you are not completely satisfied with your purchase, please contact us at 866.427.4287. They took longer than expected. I walked into Arhaus and really liked the design of their merchandise. Arhaus Furniture collections are for the entire home. If you do not want ARHAUS to share your personal information for marketing purposes, please click here and we will remove your name from lists we share with other companies. We had one rip in a couch and placed our request for repair in January. You have helped in making my condo more of a home! I agree with all of the 1-star comments. No matter the project, our Complimentary Design Services will bring your vision to lifeindoors and out. Known for their sleek online experience and modern styles, they also have 71 locations across the US. Depending on your pick up location, the processing of this refund can take up to 30 days. Lisa R. said: During my recent kitchen renovation, I searched high and low for an, Karen P. said: My second time here. Buyer beware, this company has a wonderful showroom and nice glossy catalogs that show there products in there best light however they will leave you hanging if you have any issues. Here I am 3 months later and issue still not resolved. Founded in 1986 with a goal of selling high quality and well designed pieces for your home, Arhaus has also made philanthropy and social responsibility part of their mission by donating to causes promoting sustainability and dental care for children around the world. The 1st one we got was warped so it was replaced. Some links on Slumber Search are referral links. Join the 39 people who've already reviewed Arhaus. They are awful at customer service and do not stand behind their product. Where Slumber Search discusses medical ailments, we strive to ensure the information on this site is accurate, current and useful, however, we do not warrant the accuracy or completeness of any information related to medicine. We have enjoyed a wonderful experience working with the team at Arhaus. So she's trying to email inventory to get some answers for meand I also just saw a charge on my credit card statement that was not supposed to be there. you will be providing customer service and space planning assistance, as well as maintaining a sales driven focus. These are the most beautiful outdoor chairs not to mention incredibly comfortable! Elsewhere on the page (WITHOUT THE ASTERISK FOOTNOTE DESIGNATION), in exceptionally small print it says it is custom. Don't waste your time. DO NOT BUY the worry-free protection. The reviews here are aggregated from other sources across the Internet and although we have tried only to find trustworthy reviews, the content and scores here may be subject to manipulation by agents acting on behalf of manufacturers and marketers. Clients of the Arhaus credit card as well as those who have just got a new card must enroll online with issuer. Love my Pearson Gallery bedroom set. I love my beautiful, charming, cottagy apartment thanks to Arhaus. Great experience. and didn't hear for a week, so I called him back again. I'm giving this 3 stars because I had both good and bad experiences in this store. I cannot thank Kat and Michael enough. She said she had just the the item. These are normal characteristics that will not affect the performance of your piece and are not considered a manufacturer defect. It's an amazing piece and like no other. Without her I do not think I could have ever had done it. So here I am still not being refunded by a company that has received the returned items. When this store opened we would frequent from time to time. Visit your local Arhaus store to explore our artisan-crafted collections and to connect with a Designer. Insane. Tricia did an in home design consultation and was great at answering our questions and coming up with creative designs for our rooms! He was very rude and said "you're done looking around get out." I was looking to get an, Sheila K. said: We are very satisfied with our selectionof Sultan Carpets for our. Many of our pieces are as unique as the artisan that made them. ARHAUS - 15 Photos & 13 Reviews - 4130 E 82nd St, Indianapolis, IN - Yelp Restaurants Auto Services Arhaus 13 reviews Claimed $$$$ Furniture Stores, Home Decor, Rugs Edit Open 11:00 AM - 7:00 PM See hours See all 15 photos Write a review Add photo Location & Hours 4130 E 82nd St Indianapolis, IN 46250 Get directions Edit business info We've decided to keep it although we're not really happy with what we got. I called to check on the order since we are entering the second week of April. How can I check on the status of my order? We'll be returning here for many years to come. For your convenience, Arhaus provides guest checkout - no account is needed to order online. If you placed your order in a store, contact your Design Consultant for any modifications or cancellations. This issue is going on over a year. Even worse than this, I cannot get straight answer from the salesperson. I had to post a review for Arhaus in University Towne Center, La Jolla. I have worked with Michael Babcock to furnish two homes. How do I calculate the delivery fee to my area? An individual 18 years or older, must be home to accept furniture delivery and inspect your order. Not to mention terrible quality. Well it is now October 4th and I'm yet to hear back or have my issues resolved. If this item was no longer in stock, just say so, do not put a cheap- item in and print the order as the ordered item. I have no issues with the quality of the furniture. Arhaus has beautiful and unique things. I emphatically recommend that you shop elsewhere. A great way to boost the style of a room is through an interesting rug, and Arhaus shoppers have over 120+ different styles of handcrafted indoor and outdoor rugs to choose from. Each locale has different laws regarding the taxation of merchandise as well as freight and handling. They have moved my delivery date multiple times and can not commit to anything. . I was so disappointed their attitude, once they sold it they don't care anymore. She help really helped me through the process. For unique dining seating options, Arhaus has upholstered dining chairs/benches/banquettes, wooden and rattan chairs, metal benches and chairs, leather chairs, and more. I spend about $5k to purchase the patio furniture last December. People that come over say the room belongs in a magazine. They have gorgeous unique quality pieces at affordable prices. Debra Cleare helped us with bedroom furniture, accessories and tables. Laurie. I truly would not have gotten this furniture had it not been for her attention and willingness to satisfy my needs. We visited the store several times and everyone was great to interact with and extremely helpful! The customer service of the entire company is appalling. Love all the items I received (dining table, buffet table, tv stand, side table, 2 beds, a mattress, bookshelf, and lamps). Very poor customer service. Will be adding to my home in the near future and only through Michael and Kat at the UTC store. Cannot be returned. Unfortunately I came across a very rude male associate who picked up the phone by the name of Tracy. Have bought several pieces in the past, but never again. If you're not sure about which rug to buy or are deciding between a few options, Arhaus also sells rug swatches for shoppers to see how the rug and colors will look with their existing decor. I discovered a whole section of shelves that had slipcovers that work on my Arhaus Baldwin sofa and chair. She took us to the second floor and when I got off the elevator I saw it immediately. All the furniture is beautiful. Clearance Items (marked Last Chance! 2023 ForLocations.com All rights reserved. Michael is also a good listener, has an eye for design and is knowledgeable on Arhaus' inventory. You send in pictures and they say nothing we can do. Highly suggest you check it out and give your home that fresh touch Arhaus provides. Collections crafted from recycled metals, reclaimed woods, and other hand-finished, natural materials showcase beautiful, organic variations, irregular distresses, sporadic oxidations, color fluctuations, etc. Gorgeous product! Arhaus is a great company to work for with the exception of the Concierge (Customer Service) Department. The day one mission was to make furniture sustainable, both environmentally and in product quality. They arrive twice in the wrong color. Would definately recommend the store and their delivery again! How do I apply for an Arhaus Credit Card? I would not be purchasing from them again and would not recommend them. There are many advantages of an online account as mentioned below: Settle bills anytime, anywhere. I have spoken to numerous managers, concierge managers and etc and so far nothing. This rating has decreased by -10% over the last 12 months. The level of customer service was exceptional. Keep up the good work, keep smiling, and keep helping people like us find joy and comfort out of furniture that fits our lifestyle! Debra Cleare helped us with bedroom furniture, accessories and tables. We bought large amounts of furniture from Arhous. Lastly, the fired our customer care person mid process :( and he was the main reason we choice this store. Contact Arhaus by phone at 866.427.4287 for Returns & Exchanges, or other questions. Be ready with your credit card. They should offer free delivery over a certain amount spent. We accept the following: VISA, MasterCard, Discover, American Express, the Arhaus Credit Card (Archarge) as well as Arhaus Gift Cards and checks (by phone or in-store) and cash (in-store only). The prices are very competitive and the staff is stellar! With only a copy of a floor plan in hand, Heather was able to understand our aspirations and provide the perfect design suggestions (for both key furniture items and complimentary accessories) that completed our apartment and immediately made our new home exceptional. We truly had a great all around experience and would recommend anyone who goes to Arhaus ask for Zane! I can't say enough about the beautiful furniture, Miserable customer service on the delivery side, Misleading invoices and exceptionally poor customer satisfaction, Poor quality and even worse customer service. Sign up for promotions, decorating tips and more from our team. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Arhaus is a lovely store in Plano/ Frisco Texas area. I decided to return the blankets and Arhaus sent me a shipping label. The delivery was on time and the associates were extremely professional. Verition Fund Management LLC lifted its holdings in shares of Arhaus, Inc. (NASDAQ:ARHS - Get Rating) by 14.8% in the 3rd quarter, according to its most recent filing with the Securities and Exchange Commission.The firm owned 219,237 shares of the company's stock after acquiring an additional 28,275 shares during the quarter. Apply for the Arhaus Credit Card online or visit your local store to fill out an application in person. He answered any questions we had and he was very patient with us. Payments are accepted online through the Arhaus Credit Card account page featuring EasyPay. ! For any exchange, return or service claim, proof of purchase in the form of your original receipt will be required. The 2 wooden cocktail tables were finished so differently that they didn't even look like they were from the same set. We have since been back to order additional items. Michael has also been very helpful as well. We sincerely hope that whatever your interaction with this site, that it is helpful and timely for you, and that the product information here guides you to the best outcome for your daily life.
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